1. About Us and How to Contact Us
1.1 We are FRC Group comprising Furniture Resource Centre Limited (company number 02296329) trading as Bulky Bob’s Furniture World, Bulky Bob’s 2015 (company number 9948123) and Bulky Bob’s Office and Commercial Waste (company number 9735094). All companies are registered in England with a registered office address of Atlantic Way, Brunswick Business Park, Liverpool, L3 4BE. Our registered VAT number is 712550956. You can contact us by telephoning the Bulky Bob’s Furniture World store on 0151 207 2148 or by writing to us at mailto:queries@frcgroup.co.uk or bbfw@frcgroup.co.uk.
1.2 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. When we use the words “writing” or “written” in these terms, this includes emails.
2. Our Transaction and Terms
2.1 Where we are selling you a pre-loved used item: If we are selling you an item, this will constitute a contract between us and these terms shall apply.
2.2 Where we are giving you a pre-loved used item for free: As no money is changing hands for this item or for delivery (including, where relevant and agreed, installation), we consider this to be a gift and there is no contract between us. Because of this, your statutory rights do not apply and we exclude and bear no contractual or other liability to you whatsoever. To the fullest extent permitted by law we exclude all express and implied terms, warranties and representations that may apply. If, however, a contract is found to exist, then these terms shall apply.
Items
3.1 Provision of any item is at our discretion and subject to availability. Our acceptance of your order, or (in the case of free items) request, for an item will take place when we tell you that we are able to provide you with the item, at which point a contract will exist between us.
3.2 If we are unable to accept your order or request, we will inform you of this. In the case of paid-for items, we will not charge you for the item (or, if we have charged you, we will refund the price).
3.3 We bear no liability for being unable to provide any item, even if you have previously been invited to consider such item. All items are provided on an ‘as-is’ basis and we bear no liability if the item does not match any stated specifications. If we are unable to provide the item requested, we may offer an item with the same or similar characteristics. We will endeavour to notify you of this in advance. If you don’t want to take the replacement item, you can end this contract without charge.
4. Providing the Items
4.1 You can either collect the item or we can deliver it. If you are collecting the item then we will notify you of where you can collect it from. If you are collecting an item(s) from the Bulky Bob’s Furniture World store in Liverpool then you can collect it during its open hours, which are Monday – Saturday, 9:30am – 4:30pm. If we notify you of an alternative location to collect the item from then we will also confirm the times you can collect it as the opening times may vary from location to location.
4.2 The costs of delivery and installation (if any) will be as told to you during the order process.
4.3 Any items to be delivered will be delivered to you and installed as soon as possible, and in any event within 30 days after the day on which we accept your request. If our delivery or installation is delayed by an event outside our control we will contact you as soon as possible and take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. If this happens, you can cancel this contract at any time or accept another delivery attempt (up to a maximum of 3 attempts).
4.4 If a delivery is unsuccessful, e.g. no one is home to take delivery, we will arrange a further delivery attempt with you up to a maximum of three delivery attempts.
4.5 If you do not collect the items from us as arranged or if, after a three failed delivery attempts, you do not re-arrange delivery we will contact you for further instructions and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 6.6 will apply.
4.6 If you have asked us to install the items for you and you do not allow us access to your property as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 6.6 will apply
4.7 If we miss the delivery deadline for any items then you may treat the contract as at an end straight away if (i) we have refused to deliver the items (ii) delivery within the delivery deadline was essential (taking into account all the relevant circumstances) or (iii) you told us before we accepted your request that delivery within the delivery deadline was essential.
4.8 The item will be your responsibility and owned by you from the time we deliver the item to the address you gave us or you collect it from us.
4.9 We will not be responsible for supplying or installing the items late or not supplying or installing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
5. Price and Payment – for Paid-for Items only
5.1 The price of the item (which includes VAT) will be the price displayed at the date of your order unless we have agreed another price in writing. We use our best efforts to ensure that the price of an item advised to you is correct.
5.2 If the rate of VAT changes between your order date and the date we supply the item, we will adjust the rate of VAT that you pay, unless you have already paid for the item(including delivery and installation costs) in full before the change in the rate of VAT takes effect.
5.3 It is always possible that, despite our best efforts, some of the items we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the item’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the item’s correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order.
5.4 We accept payment in cash, by debit and credit card. You must pay for the items (including delivery and installation costs) before we dispatch them (including orders made up of paid-for and free items).
6. Cancellation
6.1 You may cancel this contract at any time before receiving the items.
6.2 If you are ending the contract for a reason set out at a) to c) below the contract will end immediately and we will refund you in full for any paid-items which have not been provided or have not been provided properly and you may also be entitled to further compensation. The reasons are:
a) we have told you about an error in the price or description of the item you have ordered and you do not wish to proceed;
b) there is a risk that supply of the item may be significantly delayed because of events outside our control;
c) you have a legal right to end the contract because of something we have done wrong (subject to these terms).
6.3 If you are not ending the contract for one of the reasons set out in clause 6.2, then the contract will end immediately and we will refund any sums paid by you for paid-for items not provided but we may deduct from that refund reasonable compensation for the net costs we will incur as a result.
6.4 If you end the contract after items have been delivered to you, you must return them to us. We will pay the costs of return.
6.5 We may end the contract for an item at any time by writing to you if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the items or you do not, within a reasonable time, allow us to deliver the items to you and install them or collect them from us.In respect of paid-for items, we may also end the contract where we are unable to collect payment from you when it is due and you still do not make payment within 7 days of us reminding you that payment is due.
6.6 If we end the contract in the situations set out above, if you have paid for any items, we will refund any money you have paid in advance for items we have not provided. We may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
7. If There Is a Problem With a Product
7.1 Where we are giving you a pre-loved used item for free: If the item breaks at any time then you can contact Bulky Bob’s Furniture World Store in order to arrange a replacement. We will attempt to provide a suitable replacement but no guarantee is provided that this will be possible. We will not offer a refund as no payment was made originally.
7.2 Where we are selling you a pre-loved used item: We are under a legal duty to supply items that are in conformity with this contract, and clauses 7.3, 7.4 and 8 shall apply.
7.3 We, FRC Group, offer the following guarantee which is in addition to your legal rights and does not affect them: If following collection/delivery/installation there is a fault or problem with the items, we will endeavour to offer you the choice of replacement with an item of similar characteristics or you can return the affected item(s) and cancel the contract. We cannot provide a like for like replacement as these are second-hand goods. We also offer the warranty below.
7.4 If you wish to exercise your legal rights to reject items you must either return them in person to where you bought them or allow us to collect them from you. We will pay the costs of collection.
8. Warranty – Paid-for Items only
8.1 We shall offer you a 12 month warranty on all paid-for items beginning on the date of delivery.
9. Loss or Damage
9.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract, but we are not responsible for any loss or damage that is not foreseeable. We only supply the items for domestic and private use (with the exception of pre-loved PCs and monitors). We have no liability for any loss of profit, loss of business, business interruption, or loss of business opportunity. We do not exclude or limit in any way our liability to you where it would be unlawful to do so, including liability for death or personal injury caused by our negligence and for breach of your legal rights in relation to the items. To the extent permitted by law we exclude all conditions, warranties, representations or other terms which may apply.
9.2 If we are delivering or installing the items in your property, we will make good any damage to your property caused by us while doing so if it is pointed out at the time. We are not responsible for any pre-existing faults or damage we discover while delivering or installing. All electrical items are PAT tested. Subject to clause 9.1, our liability for any property damage is limited to a maximum of £200.
9.3 If you live in rental property, you are responsible for obtaining any permissions required from your landlord, including getting permission for installation of the items if necessary. We are not responsible and not liable for any costs or losses incurred due to not obtaining such permissions.
9.4 For sales of pre-loved PCs, we are not responsible for any loss of data and do not provide any form of software or hardware support. If the hardware of a PC fails under warranty then we will provide you with a new PC as close to the specification of the original PC as possible as soon as a replacement PC becomes available. If we collect a PC from you then this will be data wiped in a secure environment or we will crush the hard drive. If a monitor fails then we will replace this with a similar monitor as soon as one becomes available.
10. Other Important Terms
We will use the personal information you provide to us to supply the items to you and to inform you about similar items that we provide, but you may stop receiving these communications at any time by contacting us. We will only give your personal information to third parties where the law either requires or allows us to do so. We will only use your personal information as set out in our Privacy Policy. A copy of our Privacy Policy can be found www.frcgroup.co.uk
10.1 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens. You may only transfer your rights or your obligations under these terms (except for the guarantee) to another person if we agree to this in writing..
10.2 Nobody else has any rights under this contract. This contract is between you and us. If a court finds part of this contract illegal, the rest will continue in force. Even if we delay in enforcing this contract, we can still enforce it later.
10.3 These terms are governed by English law and you can bring legal proceedings in the English courts.
