CONTACT

FRC Group is a social enterprise which works with people for people, with an overall mission to End Furniture Poverty.

Our team are a friendly bunch who work together to ensure the very best output each time, every time.

Whether that is a delivery, a recycling process, interior design, or campaign to End Furniture Poverty. We genuinely believe we have the best bunch of people working here, and are constantly on the lookout for great people to join our team. When you join our team, you are joining a hard-working, committed and enthusiastic group of people with a common aim, of increasing social value and ending furniture poverty in a sustainable manner.

From drivers to office staff, warehouse operatives to cleaner, Directors to volunteers, our diverse range of individuals make what we do as a group of businesses special. Our highly qualified team put our end users and customers at the forefront of their daily work, and are constantly striving to ensure they deliver the best products, services and support to those we work with.

Check out our career vacancies, and training and development programmes.

Shaun Doran - C.E.O

WHAT DO YOU DO?

As CEO, it’s my job to makes sure that we stay focussed on our mission to ‘End Furniture Poverty’. I also need to ensure that we’ve got the processes – and, most importantly, the right people to achieve this.

Another important part of my role is to make sure that we are always looking ahead and seeing and preparing for the challenges and opportunities that we are going to face.

Also, I need to make sure that our relationships outside of the organisation – with customers, supporters, politicians and media – are strong and positive.

WHAT IS THE MOST IMPORTANT THING ABOUT YOUR JOB?

For me, the most important thing about my job is knowing that we are creating a real difference in the work that we do. Our job’s are hard and demanding, but we know that after a hard week, we have not only done ‘well’ but we have also done ‘good’.

WHICH FRC VALUE BEST REPRESENTS YOU AND WHY?

II think ‘Passion’ is the value that represents me. I’ve been doing this for 22 years and we’ve had some real ups and downs during that time. You need to have a real belief and passion in what you do, to do it for so long.

Helen White

WHAT DO YOU DO?

I am responsible for, everything and anything related to FRC and Buckingham Interiors sales, customers and deliveries across our three busy warehouses.

I tender for new contracts with potential customers, work with the sales team and the procurement frameworks to win new work. I work closely with our buying team and suppliers to make sure that we purchase the right stock at the right price, and support our warehouse and logistics teams across our sites to ensure that we get deliveries right first time. Customer service is at the heart of everything FRC does and I lead the team on the standards to ensure our customers receive a quality and empathic service.

ACHIEVEMENTS

Certificate of Professional Competency (Transport Manager) : I am a qualified transport manager and able to legally manage vehicle fleets

NEBOSH : I am a qualified health and safety manager

Woman of the Year in the National Transport Awards

WHAT IS THE MOST IMPORTANT THING ABOUT YOUR JOB?

The most important thing about my job is ensuring that we deliver a quality service to our customers on every occasion and that we always go the extra mile in making sure that we help customers living in furniture poverty.

WHICH FRC VALUE BEST REPRESENTS YOU AND WHY?

Passion: I am lucky to have worked at FRC for 21 years and have taken on the challenges and the opportunities given to me to develop my skills and experience in different roles. I am very passionate about my team and very proud of the work that they do and what we achieve. I always try to lead from the front and demonstrate the passion we need to show on a daily basis so we provide the very best service to all customers.

Collette Williams

WHAT DO YOU DO?

My role has a few different strands to it:

People and Culture – I lead the HR function and am responsible for developing and implementing a people and culture strategy which supports FRC Group, our staff and our stakeholders. I formulate systems and strategies to enhance our mission and values, all with a view to creating a great place to work, with skilled colleagues, so we can all do a fantastic job of helping the people we exist to serve.

Social Value – I lead on ensuring that we measure, manage and maximise the social value that we create at FRC Group. Social Value is a measurement which values the ‘changes’ that happen as a result of an action. So, at FRC Group, we measure the change that people experience when they receive furniture. Social Value management allows us to identify any gaps that may exist in our efforts to End Furniture Poverty so that we can look for solutions and ensure that we create value for all of our stakeholders. At the moment I’m also managing our BBFW stores – with a view to creating as much social value as possible.

I am a member of the Chartered Institute of Personnel and Development, because I have a qualification in HR, which is equivalent to a Level 7 Master’s Degree which means my post-nominal title is Collette Williams MCIPD. I’m also a Social Value Practitioner and I’m currently working towards a degree in Strategic Business Management

The most important thing about my job is ensuring we have an amazing workforce of skilled people who are satisfied and brilliant in their roles so that we can create ever-increasing levels of social value and ultimately end Furniture Poverty.

WHICH FRC VALUE BEST REPRESENTS YOU AND WHY?

I’m going to say Passion! I love my job and I’ve worked here for 20 years. I am completely dedicated to what we do at FRC Group and how we help people. I am passionate about upskilling and developing all of our teams and ensuring that we have an excellent management team that can drive improvements so we can give an outstanding service to all of our customers.

Claire Williamson​​​​

WHAT DO YOU DO?

I oversee the finance team at FRC Group, ensuring that our financial activities align with our impact strategy. This includes managing day-to-day financial operations and reporting on financial, non-financial, and impact measures to track our progress against strategic goals.

ACHIEVEMENTS

Throughout my career, I have successfully led and developed finance functions, improved finance processes and systems, and supported organisational growth plans. One of my notable achievements includes implementing innovative financial strategies that enhanced efficiency and effectiveness within the healthcare sector.

WHAT IS THE MOST IMPORTANT THING ABOUT YOUR JOB?

The most crucial aspect of my role is ensuring that our financial operations and reporting align with the organisation’s impact strategy. It is essential to accurately track and communicate our progress to drive meaningful outcomes and achieve our goals.

WHICH FRC VALUE BEST REPRESENTS YOU AND WHY?

Creativity resonates most with me. I am dedicated to introducing innovative approaches to finance that empower our team and enhance our overall impact. By simplifying complex financial data, I strive to make it more accessible and valuable to the organisation.